I. Research  Interests

• Evaluating human-computer interfaces, specifically how to design web-based
  interfaces to facilitate business-to-consumer electronic commerce;
• Investigating the role of explanations in intelligent support systems in improving user
  productivity and knowledge transfer to users; and
• Measuring IT-related competencies, namely, IT knowledge in line managers and business
  competence in IT professionals, and their impact on the effective
  deployment of IT.

The general theme that links his areas of research interest is improving
the communication between IT, management, and users of technology. This
communication exists at different levels and has different facets, e.g.,
interaction between individual managers and intelligent decision support
systems, customers and web sites, and communication between IT
professionals and business managers.

II. Recent Publications

• Nevo, D., Benbasat, I., and Wand, Y., “The Knowledge Demands of Expertise Seekers in Two Different Contexts: Knowledge Allocation Versus Knowledge Retrieval”, (forthcoming Decision Support Systems).
• Wang, W. and Benbasat, I. “A Contingency Approach for Investigating the Effects of Decision Strategy and User-System Interaction Mode on Web Based Consumer Decision Support Systems” (conditional acceptance Information Systems Research April 2012).
• Nevo, D., Benbasat, I. and Wand, Y., “Supporting Organization Wide Transactive Memory with Information Technology” (forthcoming Journal of Management Information Systems).
• Tan, C.W., Benbasat, I. and Cenfetelli, R., “IT-Mediated Customer Service Content and Delivery in Electronic Governments:  An Empirical Investigation of the Antecedents of Service Quality.” (forthcoming Management Information Systems Quarterly).
• Dimoka, Angelika, Rajiv D. Banker, Izak Benbasat, Fred D. Davis, Alan R. Dennis, David Gefen, Alok Gupta, Anja Ischebeck, Peter Kenning, Paul A. Pavlou, Gernot Mϋller-Putz, René Riedl Detmar W. Straub, Jan vom Brocke, Bernd Weber, “On the Use of Neurophysiological Tools in IS Research: Developing a Research Agenda for NeuroIS” (forthcoming Management Information Systems Quarterly 2011).
• Lee, Y.E., and Benbasat, I., “Effects of attribute conflicts on consumers’ perceptions and acceptance of product recommendation agents: extending the effort-accuracy framework” Information Systems Research, December 2011 vol. 22 no. 4 pp. 867-884.
• Xu, D., I. Benbasat, and Cenfetelli R., “The Effect of Perceived Service Quality, Perceived Sacrifice, and Perceived Service Outcomes on Online Customer Loyalty” Journal of the Association for Information Systems, Vol. 12: Iss. 11, Article 1, 2011)
• Xiao, B. and I. Benbasat, “Product-Related Deception in e-Commerce: A Theoretical Perspective” Management Information Systems Quarterly, Volume 35 Issue 1 March 2011, pp. 169-195.
• Al-Natour, S., Benbasat, I. and Cenfetelli, R., “The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs” Journal of the Association for Information Systems, Vol.12, Issue 5, 2011, pp.347-374.
• Glover, S. and Benbasat, I., “A Model of E-Commerce Transaction Perceived Risk” International Journal of Electronic Commerce Vol. 15, No. 2, Winter 2010-11, pp. 47-78.
• Swanson, B., King, J.L, Benbasat, I. and Kemerer, C., “The Early Years of ISR:  The Recollections of the Editors”, Information Systems Research Vol. 21, No. 4, December 2010, pp. 665-674. (invited paper)
• Zhu, L., I. Benbasat, and J. Jiang, “Let’s Shop Online Together:  An Empirical Investigation of Collaborative Online Shopping Support,”  Information Systems Research Vol. 21, No. 4, December 2010, pp. 872-891.
• Lee, Y.E., and Benbasat, I., “Consumers’ In-Store Decision Making with Mobile Product Recommendation Agents” ACM Transactions on Computer Human Interaction Vol. 17, No. 4, Article 17, pp. 17:1-17-32.
• Qiu, L. and Benbasat, I., “Do Looks Matter? A Study of Demographic Embodiments of Product Recommendation Agents in Electronic Commerce” International Journal of Human-Computer Studies Vol. 68, Issue 10, October 2010, pp. 669-688.
• Bulgurcu, Burcu, Cavusoglu, Hasan, and Benbasat,I., “Information Security Policy Compliance:  An Empirical Study of Rationality-Based Beliefs and Information Security Awareness” Management Information Systems Quarterly, Vol. 34 No. 3, September 2010, pp. 523-548.
• Riedl, Rene; Banker, Rajiv D.; Benbasat, Izak; Davis, Fred D.; Dennis, Alan R.; Dimoka, Angelika; Gefen, David; Gupta, Alok; Ischebeck, Anja; Kenning, Peter; Muller-Putz, Gernot; Pavlou, Paul A.; Straub, Detmar W.; vom Brocke, Jan; and Weber, Bernd (2010) “On the Foundations of NeuroIS: Reflections on the Gmunden Retreat 2009,” Communications of the Association for Information Systems: Vol.27, Article 15.
• Kim, D., and Benbasat, I. 2009-10. “Trust-Assuring Arguments in B2C E-Commerce: Impact of Content, Source, and Price on Trust.,” Journal of Management Information Systems, (26 3), pp 175-206.
• Tan, C.H., Teo, H.H., and I. Benbasat, “Evaluation of Decision Aids for Comparison-Shopping: An Empirical Test of the Effectiveness of Decision Support in Different Information Load Conditions”Information Systems Research June 2010, pp. 305-326.
• Al-Natour, S., and I. Benbasat, “The Adoption and Use of E-Commerce Technological Artifacts: A Relational Perspective,”Journal of the Association for Information Systems; Vol. 10, Issue 9, 2009.
• Tan, C.W., and I. Benbasat, “IT Mediated Customer Services in E-Government: A Citizen’s Perspective,” Communications of the Association for Information Systems, Volume 24, Article 12, January 2009.
• Sia, C.L., Kai H. Lim, Matthew K.O. Lee, Kwok Leung, Wayne Huang and Izak Benbasat “Web Strategies to Promote Internet Shopping: Uniformity versus Cultural-Customization Management Information Systems Quarterly; Vol. 33, No. 3, 2009.
• Wang, W. and I. Benbasat, “Interactive Decision Aids for Consumer Decision Making in e-Commerce: The Influence of Perceived Strategy Restrictiveness” Management Information Systems Quarterly, Vol. 33, No. 2, June 2009, pp. 293-320.
• Qiu, L. and I. Benbasat, “Evaluating Anthropomorphic Product Recommendation Agents: A Social and Relational Perspective to Designing Information Systems,” Journal of Management Information Systems, Vol. 25, No.4, Spring 2009, pp. 145-181.
• Komiak, Sherrie Y.X. and Benbasat, Izak, “A Two-Process View of Trust and Distrust Building in Recommendation Agents: A Process-Tracing Study,” Journal of the Association for Information Systems: Vol. 9: Iss. 12, Article 2, 2008.
• Wang, W. and I. Benbasat, “Analysis of trust formation in online recommendation agents” Journal of Management Information Systems Spring 2008, Volume 24, No. 4, pp. 249-273.
• Gefen, D., Benbasat, I., and P.A. Pavlou, “A Research Agenda for Trust in Online Environments”, Journal of Management Information Systems, Spring 2008, Volume 243, No. 4, pp. 275-286.
• Al-Natour, S., Benbasat, I and R. Cenfetelli, “The Effects of Process and Outcome Similarity on Users’ Evaluations of Decision Aids” Decision Sciences Journal (39:2) May 2008, pp. 175-211.
• Cenfetelli, R., I. Benbasat and S. Al-Natour, “Addressing the What and How of Online Services: Comparing Service Content and Service Quality for e-business Success” Information Systems Research Volume 19, No. 2, June 2008, pp. 161-181.
• Kim, D. and I. Benbasat, “Designs for Effective Implementation of Trust Assurances in Internet Stores,” (forthcoming Communications of the ACM July 2007).
• Jiang, Z. and I. Benbasat, “Investigating the Influence of Interactivity and Vividness on Online Product Presentations” Information Systems Research, December 2007, Volume 18, No.4, pp 454-470.
• Jiang, Z. and I. Benbasat, “The Effects of Presentation Format and Task Complexity of Online Customers’ Product Understanding”, Management Information Systems Quarterly, September 2007, Volume 31, Issue 3, pp. 475-500.
• Son, J., and Benbasat, I. “Organizational Buyers’ Adoption and Use of B2B Electronic Marketplaces: Efficiency- and Legitimacy-oriented Perspectives,” Journal of Management Information Systems, Summer 2007, Volume 24, No. 1, pp. 55-99.
• Benbasat, I. and Barki, H, “Quo Vadis TAM” Journal of the Association for Information Systems, April 2007, Volume 8, Issue 4, Article 4, pp 211-218.
• Xiao, Bo, and I. Benbasat, “Consumer Decision Support Systems for E-Commerce: Design and Adoption of Product Recommendation Agents” Management Information Systems Quarterly, March 2007, Volume 31, No. 1, pp. 317-209.
• Wang, W. and I. Benbasat, “Impact of explanations on trust in and adoption of online recommendation agents” Journal of Management Information Systems, 2007, Volume 23, No. 4, pp. 219-249.
• Al-Natour, S., Benbasat, I and R. Cenfetelli, “The Role of Similarity in e-Commerce Interactions: The Case of Online Shopping Assistants,” Journal of the Association for Information Systems, December 2006 Volume 7 Issue 12 Article 34, pp. 821-861.
• Kumar, N. and I. Benbasat, “The Influence of Recommendation Systems and Consumer Reviews on Evaluations of Websites” Information Systems Research, December 2006, Volume 17, No. 4, pp. 425-439.
• Kim, D. and I. Benbasat, “The Effect of Trust Assuring Arguments on Customer Trust in Internet Stores”. Information Systems Research, Vol. 17, No. 3, September 2006, pp. 286-300.
• Lim, Kai H., Sia, C.L., Lee, Matthew K.O., and I. Benbasat, “How do I trust you online, and if so, will I buy? An empirical study on designing web contents to develop online trust,” Journal of Management
  Information Systems, Fall 2006, Vol. 23, No. 2, pp. 233-266.
• Komiak Xiao, S. and Benbasat, I., “The Effects of Personalization and Familiarity on Trust In and Adoption of Recommendation Agents,” Management Information Systems Quarterly, December 2006, Volume 30, Issue, 4, pp. 941-960.
• Pavlou, P., Gefen, D., Benbasat, I., McKnight, H., Stewart, K., and D. Straub, “Should institutional trust matter in information systems research?” Communications of AIS, Volume: 19, Issue: 7, 2006, pp. 205-222.
• Nakatsu, Robbie and Benbasat, I. “Designing Intelligent Systems to Handle System Failures: An Empirical
  Investigation of Advisory Strategies and Deep Explanations,” International Journal of Human-Computer Interaction, 2006 Vol. 21, Issue 1, pp. 55-72.
• W. Wang, and I. Benbasat, “Integrating TAM with Trust to Explain Online Recommendation Agent Adoption” Journal of Association for Information Systems, 2005, Vol. 6, No. 3, pp. 72-101.
• Qiu, L. and Benbasat, I. “An Investigation in the Effects of Text-to-Speech Voice and 3D Avatars on the Quality of Live Help in Electronic Commerce” ACM Transactions on Computer Human
  Interaction, December 2005, pp. 1-27.
• Komiak, S., Wang, W., and Benbasat, I. “Trust Building in Virtual Salespersons versus in Human Salespersons: Similarities and Differences” e-Service Journal, Vol. 3, No. 3, 2005, pp. 49-63.
• Jiang, Z., Wang, W. and Benbasat, I., “Multimedia-based interactive advising technology for online consumer decision support,” Communications of the ACM, Vol. 48, No. 9, 2005, pp. 92-98.
• Qiu, L. and Benbasat, I., “The Effects of Text-To-Speech Voice and 3D Avatars on Consumer Trust in the Design of “Live Help” Interface of Electronic Commerce”, International Journal of Human-Computer Interaction, Vol. 19, No. 1, 2005, pp. 75-94.
• Bassellier, G., and Benbasat, I., “Business Competence of Information Technology Professionals: Conceptual Development and Influence on IT- Business Partnerships”, Management Information Systems Quarterly, Vol. 28, No. 4, December 2004, pp. 673-694
• Jiang, Z. and Benbasat, I. “Virtual Product Experience: Effects of Visual and Functional Control on Perceived Diagnosticity in Electronic Shopping”, Journal of MIS, Vol. 21, No. 3, 2004, pp.111-147.
• Nah, F.H., and Benbasat, I., “Use of Knowledge-Based Systems for Group Support: A Comparison of Expert versus Novice Decision Makers”, Journal of the Association for Information Systems, Vol. 5, No.3, 2004, pp. 255-281.
• Kumar, N. and Benbasat, I., “The Effect of Anchoring and Encoding on Information Representation: A Comparison of 2D and 3D Graphs,” Management Information Systems Quarterly, Vol. 28, No. 2, 2004, pp.111-147.
• Lee, Young and Benbasat, I. “A Framework for the Study of Human-Computer Interface Design for Mobile Commerce”, International Journal of E-Commerce, Vol. 8, No. 3, 2004.
• Xiao, S. and I. Benbasat, “Understanding Customer Trust in Agent-mediated Electronic Commerce, Web-mediated Electronic Commerce, and Traditional Commerce”, Information Technology & Management, Vol. 5, Issue 1-2, 2004, pp. 181-207.
• Bassellier, G., I. Benbasat, and B.H. Reich, “The Influence of Business Managers’ IT Competence on Championing IT”, Information Systems Research, Vol. 14, No. 4, December 2003, pp. 317-336.
• Lee, Young and Benbasat, I. “Interface Design for Mobile Commerce”, Communications of the ACM Vol. 46, No. 2, December 2003, pp. 49-52.
• Benbasat, I and Zmud, R.W, “The Identity Crisis within the IS Discipline: Defining and Communicating the Discipline’s Core Properties,”Management Information Systems Quarterly, June 2003, pp.183-194.
• Nakatsu, Robbie and Benbasat, I. “Improving the Explanatory Power of Knowledge-Based Systems: An Investigation of Content and Interface-Based Enhancements”, IEEE Transactions on System, Man, and Cybernetics, (33:3), May 2003, 344-357.
• Teo, H.H., Wei, K.K, and Benbasat, I. “Predicting Predisposition Toward IT-Based Inter-organizational Linkages: An Institutional Perspective,” Management Information Systems Quarterly, March 2003, pp. 19-49.
• Kim, D. and Benbasat, I., “Trust-related arguments in Internet stores: A Framework for Evaluation”, Journal of Electronic Commerce Research, Vol. 4, No. 2, 2003, pp. 49-64.
• Lee, W. and Benbasat, I. “Designing an electronic commerce interface: attention and product memory as elicited by web design”, Electronic Commerce Research and Applications, (2) 2003, 240-253.
• Ping Zhang, Izak Benbasat, Jane Carey, Fred Davis, Dennis F. Galletta and Diane Strong. “AMCIS 2002 Panels and Workshops I: Human-Computer Interaction Research in the MIS Discipline” Communications of the AIS, Vol. 9 Article 20, November 2002.
• Kumar, Nanda and I. Benbasat, “Para-social presence and communication capabilities of a website: A theoretical perspective”, e-Service Journal, May 2002, Vol. 1 Issue 3, pp. 5-24.
• Lim, K. and I. Benbasat, “The Influence of Multimedia in Improving the Comprehension of Organizational Information,” Journal of Management Information Systems, Vol. 19, No. 1, 2002, pp. 99-127.
• Mao, Jiye and I. Benbasat, “The Effects of Contextualized Access to Explanatory Knowledge on Judgment “, International Journal of Human-Computer Studies, Vol. 55, No. 5, Nov 2001, pp. 787-814.
• Lee, H.K., K.S. Suh, and I. Benbasat,” Effects of Task-Modality Fit on User Performance”, Decision Support Systems, Vol. 32, No. 1, November 2001, pp. 27-40.
• Chwelos, P., I. Benbasat, and A. S. Dexter, Empirical Test of an EDI ( Electronic Data Interchange) Adoption Model”, Information Systems Research, Vol. 12, No. 3, September 2001, pp.304-321.
• Bassellier, G., B. H. Reich and  I. Benbasat, “Assessing IT Competence in Business Managers”, Journal of Management Information Systems, Vol. 17, No.4, Spring 2001, pp. 159-182.
• Hartung, S., Reich, B. H., and I. Benbasat, “Information Technology Alignment in the Canadian Forces”, Canadian Journal of Administrative Sciences, Vol. 17, No.4, December 2000, pp.285-302.
• Mao, Jiye and I. Benbasat, “The Use of Explanations in Knowledge-Based Systems: Cognitive Perspectives and A Process-Tracing Analysis”, Journal of Management Information Systems, Volume 17, No. 2, Fall 2000, pp. 153-179.
• Benbasat, I. and Lim, Lai-Huat, “Information technology Support for Debiasing Group Judgments: An Empirical Evaluation,” Organizational Behavior and Human Decision Processes, Volume 83, No. 1, September 2000, pp. 167-183.
• Lim, K., I. Benbasat, and L. Ward, “The Role of Multimedia in Changing First Impression Bias”;, (Information Systems Research, Volume 11, No. 2, June 2000, pp. 115-136.
• Reich, B.H. and I. Benbasat, “Factors that Influence the Social Dimension of Linkage Between Business and Information Technology Objectives,” Management Information Systems Quarterly March 2000, pp. 81-113.
• Todd, P. and I. Benbasat, “Decision Aids and Compensatory Information Processing”, Journal of Behavioral Decision Making Volume 13, Issue 1, 2000, pp. 91-106.
• Lim, K. And I. Benbasat, “The Effect of Multimedia on Perceived Equivocality and Perceived Usefulness of Information Systems”, Management Information Systems Quarterly, Vol. 42, No. 3, 2000, p. 449-471. [More]

III. Teaching Interests

• Managerial and
  Organizational Uses of Information Technologies, Human-Computer
  Interaction, Empirical Research Methods in Information Systems

IV. Membership on Editional Boards (active ones only)

• Senior Editor- JOURNAL
  OF THE ASSOCIATION FOR INFORMATION SYSTEMS (2002 – )
• Senior Editor Emeritus – INFORMATION SYSTEMS RESEARCH (2002-)
• Member of Editorial Board – JOURNAL OF MANAGEMENT INFORMATION
  SYSTEMS, (1997 – ).
• Member of Editorial
  Board -INFORMATION SYSTEMS JOURNAL, (1997 – ).
• Member of Advisory
  Board – e-SERVICE QUARTERLY (1999-)

V. Honors

(a) Awards for
Teaching (indicate name of award, awarding organizations, and date)

• “Talking
  Stick” curriculum development award, UBC Faculty of Commerce,
  Honorable mention, (March 1980).
• UBC Killam Teaching
  Prize (The Certified General Accountants’ Association of Canada (CGA)
  Master Teacher Award for Graduate Education), (March 1996).

(b)
Awards for Scholarship (indicate name of award, awarding organizations, and
date)

• Leave Fellowship and Research
  Grant, Social Sciences and Humanities Research Council of Canada, (1979-80).
• Research Fellowship,
  The Eleventh Associates’ Workshop in Business Research, The
  University of Western Ontario, 1981.
• Senior Research Award,
  Seagram (Samuel Bronfman Foundation), 1981.
• Marvin Bower Fellowship,
  Harvard University Graduate School of Administration, 1985-86.
• UBC Izaak Walton Killam
  Memorial Faculty Research Fellowship, 1988/89.
• Management Information
  Systems Quarterly Distinguished Scholar Award, 1993.
• UBC Killam Research
  Prize, 1998.
• CANFOR Professor of
  Management Information Systems (1991 – 2000).
• CANADA Research Chair in Information Technology Management
  (2000- ).
• Fellow of the Association for Information Systems, 2002.
• LEO Lifetime Achievement Award, Association for Information Systems (2007).
• INFORMS Information Systems Society Distinguished Fellow Award (2009).

VI. Resume

Please click here to get Dr. Benbasat’s Resume.